Privacy Policy — Turbo Dawgz Dog Resort (Compliant Version)

Last Updated: October 6, 2025

Welcome to Turbo Dawgz Dog Resort ("Turbo Dawgz," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit turbodawgz.com, contact us, or use our services such as dog boarding, daycare, grooming, and related offerings (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.

Table of Contents

  1. Information We Collect

  2. How and Why We Use Personal Data

  3. How Your Data Is Stored and Protected

  4. SMS Messaging and Mobile Information

  5. Opt-Out Options

  6. Data Sharing and Third Parties

  7. Data Retention and Security

  8. Data Breach Procedures

  9. Children’s Privacy

  10. Policy Updates and Notifications

  11. State and Regional Privacy Rights

  12. Contact Information

1. Information We Collect

We collect personal information in three main ways:

A. Information You Provide to Us

  • Name, email address, phone number, and contact details.

  • Pet information: dog name, breed, age, vaccination records, medications, and behavioral notes.

  • Booking details and service preferences.

  • Payment information (processed securely through third-party payment providers).

  • Mobile phone number if you opt-in to receive SMS messages.

B. Information Collected Automatically
When you visit our Site, we automatically collect information such as your IP address, browser type, device ID, pages visited, time spent on site, and cookies that help us understand usage patterns and improve user experience.

C. Information from Third Parties
We may receive limited information from trusted third-party partners such as payment processors, booking systems (e.g., BusyPaws), and analytics providers.

2. How and Why We Use Personal Data

We use your personal data to:

  • Provide, operate, and improve our Services.

  • Process bookings, payments, and account management.

  • Communicate with you about reservations, reminders, or updates.

  • Maintain the safety and security of all dogs and customers.

  • Comply with legal requirements and internal business operations.

We only use personal data for legitimate business purposes and never for unrelated marketing without your explicit consent.

3. How Your Data Is Stored and Protected

Your personal information is stored securely using industry-standard encryption and access controls. We limit employee access to only those who need it to perform their job duties.

We use SSL (Secure Socket Layer) encryption for all online transactions and maintain firewalls, access logs, and multi-factor authentication to prevent unauthorized access.

4. SMS Messaging and Mobile Information

  • We may send text (SMS) messages to confirm bookings, provide reminders, or share important service updates.

  • You may opt out of SMS messaging at any time by replying STOP or contacting us directly.

  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

  • Consent to receive SMS messages is not required to use our Services.

5. Opt-Out Options

You have full control over your communication preferences:

  • Email Marketing: Click the “unsubscribe” link in any promotional email.

  • SMS Messages: Reply STOP or email us at [email protected].

  • Cookies: Adjust your browser or device settings to reject non-essential cookies.

  • Account Deletion: Contact us to delete your account or related records.

6. Data Sharing and Third Parties

We only share your information when necessary to provide our Services or comply with the law. Examples include:

  • Service Providers: Our booking portal (BusyPaws), payment processors, email platforms, and web hosts.

  • Legal Requirements: In response to lawful requests, subpoenas, or legal obligations.

  • Business Transfers: If Turbo Dawgz merges, is acquired, or reorganizes, data may transfer as part of that transaction.

We do not sell or rent your personal data for advertising or promotional purposes.

7. Data Retention and Security

We retain your information only for as long as needed to:

  • Provide our Services and manage customer relationships.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize data according to best practices.

8. Data Breach Procedures

In the unlikely event of a data breach:

  1. We will immediately investigate and contain the incident.

  2. Affected users and authorities will be notified promptly, as required by law.

  3. We will take corrective measures and implement safeguards to prevent recurrence.

9. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect or store personal information from minors. If a child’s data has been submitted, contact us immediately for removal.

10. Policy Updates and Notifications

We may revise this Privacy Policy periodically to reflect changes in our operations, technology, or legal requirements. The “Last Updated” date at the top of this page will be adjusted accordingly.

If material changes are made, we will notify users through:

  • Email notifications (if available).

  • SMS messages (if applicable).

  • Notices posted on our website homepage.

11. State and Regional Privacy Rights

Residents of certain states (including Texas, California, and others) may have additional privacy rights such as:

  • Access, correction, and deletion of personal data.

  • The right to opt out of data sharing or targeted advertising.

  • The right to request data portability.

To exercise any rights, please contact us using the information below.

12. Contact Information

Turbo Dawgz Dog Resort
Email: [email protected]
Website: https://turbodawgz.com
Booking Portal: BusyPaws Portal

We aim to respond to all privacy inquiries within 5 business days.

Thank you for trusting Turbo Dawgz Dog Resort.
Your privacy and your pet’s safety are our top priorities.